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Dimplex Opti Myst Problems & Maintenance Reliability Review

July 07, 2011

Dimplex is by far one of the major manufacturers in the electric fire market. The company has been behind the technology driving electric fires for many years and has released the major innovations seen in today’s market place. In the past electric fires were simple ribbon effect engines which were very far from realistic. The motors on electric fires were noisy and simply a undesirable product. In todays revolutionary turnaround, electric fires are often as realistic if not more realistic at emulating a wood burning fire as a living flame gas fire.

What is the Dimplex Opti Myst Fire?

The Opti Myst Fire was a revolutionary breakthrough in the electric fire market as it combined the flicker effect of a conventional fire with a built in smoke machine. Electric fireplaces will never look the same after this product was launched

How it works

The Opti Myst fire uses a water tank cleverly located under the internal workings of the fire to transform water into myst (similar to what some people do with a pond). The myst is then illuminated with bulbs (underneath the area where it is dispersed). The myst is completely cold to touch and even safe for families with children

Problems and maintenance

1. At Creative Fireplaces we have over 7 versions of the Opti Myst Fire on display in our Nottinghamshire showroom... as we feel it is a revolutionary effect that truly complements our high end marble fireplaces.

2. We fill the water tank twice a week and have it on 6 days a week from 9am to 5pm. A typical household could hence go weeks at a time without having to replace the water

3. The Water filled in the tank must be filtered (E.G using a brita filter). We have had a problem using conventional tap water. We filled it for weeks using normal tap water and eventually found the myst generating outlet got filled with lime scale and stopped working properly. We also found it extremely hard to clean this area with the brush provided. After contacting Dimplex and explaining the situation, they were happy to send out an engineer to replace the affected area at no charge. We have been very happy with the customer service offered by Dimplex

4. The only major criticism of the Opti Myst fire is the need to have a 160mm recess depth. This makes the fire unusable for homes which will be fitting a fire surround against a flat wall. The typical recess depth on a fire surround is 75mm at best. At Creative Fireplaces we can custom build fire surrounds to have additional depth to accommodate this sort of fire, however 160mm would bring the side returns of the fireplace quite far away from the wall. It would also make the top mantle of the fire surround very deep. We have however been asked to do this on several occasions, and customers have been happy with the overall effect. Dimplex have thankfully got around this excessive recess depth requirement and some new models can be recessed into a conventional 75mm rebate (void within a fire surround to accomodate fire).

5. To conclude, at Creative Fireplaces we are a big fan of the Opti Myst fire and would certainly recommend the fire to anyone. We typically sell 3 to 5 Opti Myst fires a week as they truly offer a stunning effect and complement our luxury marble fireplaces.